Support
We’re here to help
Stuck on a step, worried about a payment, or want a change made before the performance? Message us on WhatsApp and a real person will reply.
Chat with us on WhatsApp+65 8363 6240→Prefer email? Write to neowise.helpdesk@gmail.com.
It helps if you include your programme’s link name, for example margam-2026. Please don’t send us your private editing or admin link unless we ask.
Quick answers
I lost my editing link
Your editing and admin links are in the email we sent after payment. Search your inbox for “NrityaBook”. If you can’t find it, WhatsApp us with your programme’s link name and the email you paid with, and we’ll help.
Can I change my programme after it’s live?
Yes. Open your editing link, make your changes, then press “Manage my live programme” and “Update the live site”. Guests see the changes within a minute.
I paid but my programme isn’t live
Most payments go through in a few seconds; PayNow can take a little longer. If it still isn’t live after 15 minutes, WhatsApp us. If we can’t publish it, you are refunded automatically.
How do I remove a wish from the guestbook?
Open your admin link (from your email). Each wish then shows a remove button.
How do I keep the wishes after the year ends?
From your editing link, download the keepsake PDF and the offline copy. Both are yours to keep for ever. Please download them before your programme is removed, 30 days after its year online ends.
Can I get a refund?
See section 5 of our Terms of Service, or just message us and we’ll sort it out.